Privacy Policy

1. Introduction

MixVital ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our educational services.

Please read this Privacy Policy carefully. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms or inquiry forms
• Subscribe to our newsletter or educational content
• Communicate with us via email or phone
• Participate in surveys or feedback requests

This personal information may include:

• Name and contact information (email address, phone number, mailing address)
• Demographic information (age range, gender)
• Wellness goals and interests (general health topics of interest)
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address and browser type
• Operating system and device information
• Pages visited, time spent on pages, and navigation paths
• Referring website addresses
• Date and time of visits

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. For detailed information about our use of cookies, please see our Cookie Policy.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Educational Content: Delivering wellness information and educational resources tailored to your interests
• To Communicate: Responding to your inquiries, providing customer support, and sending administrative information
• To Improve Our Services: Analyzing usage patterns to enhance website functionality and user experience
• To Send Marketing Communications: With your consent, sending newsletters, educational content, and promotional materials (you may opt-out at any time)
• To Ensure Security: Protecting against fraudulent or illegal activity and ensuring website security
• To Comply with Legal Obligations: Meeting legal and regulatory requirements

4. Legal Basis for Processing (GDPR)

If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the specific context:

• Consent: When you have given explicit consent for specific purposes
• Contractual Necessity: When processing is necessary to provide services you requested
• Legal Obligation: When we must comply with legal requirements
• Legitimate Interests: When processing serves our legitimate business interests that do not override your rights

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website and delivering services (e.g., email service providers, hosting services, analytics providers)
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business
• Protection of Rights: When necessary to protect our rights, property, safety, or the rights of others
• With Your Consent: When you have given explicit consent to share your information

6. Data Storage and Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection

Your information is stored on secure servers located in Indonesia and may be transferred to and processed in other countries where our service providers operate. We ensure appropriate safeguards are in place for international data transfers.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Typical retention periods include:

• Contact form inquiries: 2 years from last contact
• Newsletter subscriptions: Until you unsubscribe
• Website analytics: 26 months
• Legal and accounting records: As required by Indonesian law

8. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Restriction: Request restriction of processing in certain circumstances
• Portability: Request transfer of your data to another service provider
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent at any time where processing is based on consent
• Opt-Out: Unsubscribe from marketing communications at any time

To exercise any of these rights, please contact us using the information provided in Section 12.

9. Third-Party Links

Our website may contain links to third-party websites, plugins, and applications. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on this page with an updated "Last Updated" date.

We encourage you to review this Privacy Policy periodically. Your continued use of our website after changes are posted constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of Indonesia. Any disputes relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Jakarta, Indonesia.

14. International Users

If you are accessing our website from outside Indonesia, please be aware that your information may be transferred to, stored, and processed in Indonesia where our servers are located. By using our website, you consent to the transfer of your information to Indonesia and acknowledge that Indonesian data protection laws may differ from those in your country.